Frequently Asked Questions

How do I purchase tickets to an event at the Iroquois Amphitheater?
Internet:
 Right here on our website or from the Ticketfly website.

Phone: (877) 987-6487
M-F 10am-9pm EST
SAT & SUN 1pm-9pm EST

In Person:
 Monday-Friday 
8:30 AM- 4:30 PM
Iroquois Amphitheater
1080 Amphitheater Rd
Louisville, KY 40214

Is there an ATM onsite?
Yes, the Iroquois Amphitheater provides ATM service at all events.

What is the rain policy for shows at the Amphitheater?
All events at the Iroquois Amphitheater go on rain or shine. In the event of severe weather, we may pause or delay the show while it passes over. In the event of extremely severe weather, we have emergency procedures to keep everyone safe. Patrons in single letter rows (A,B,C, etc) are generally under the roof, while patrons in double letter rows (AA, BB, AA, etc.) are generally not covered. Patrons under the roof can still get rained on if the wind blows in from the side. and while walking to the restrooms, concession stand, or bar.  You may bring a poncho or rain jacket, but umbrellas are not allowed.

When do the doors open prior to a performance?
For most events, Iroquois Amphitheater gates open one hour before most events. Gates may open ninety minutes before some concerts. Please see the schedule on the main page of our website or call the Box Office for event times.

Is the Iroquois Amphitheater handicap accessible?
Iroquois Amphitheater is fully accessible for wheelchairs users both in the audience areas and within the building. There are four seating areas reserved for guest who use wheelchairs or have other mobility issues.

What am I allowed to bring inside?
The following items are permitted to be brought into Iroquois Amphitheater:
● Blankets
● Sun screen
● Strollers

… what am I not allowed?
The following items are not permitted to be brought into Iroquois Amphitheater:
● Food, cans, bottles, coolers or any similar containers
● Alcohol of any type
● Concealed Weapons (privately-produced events prohibit all weapons)
● Fireworks
● Skateboards
● Umbrellas
● Laser pens or laser products of any type
● Stickers
● Soliciting, commercial activities including vending without a permit
● Distributing literature/produce without prior written consent of facility management.
● Air horns or noise makers of any type
● Any other item deemed unacceptable by Iroquois Amphitheater management

Iroquois Amphitheater will not hold any personal belongings or items of any type.

Do you supply listening devices to those who are hard of hearing?
Iroquois Amphitheater is pleased to provide assisted listening devices free of charge. They are available at the Box Office for most events. Please be prepared to leave a driver’s license or credit card as a security deposit. Certain events may have the devices available in a different location. Call (502) 368-5865 for information.

Can I bring cameras inside of the Amphitheater?
Use of video cameras is prohibited within Iroquois Amphitheater. During most events non-professional cameras with attached lenses are permitted.

For some events including concerts, the camera policies are determined by the show or tour. Generally, cameras and recording devices are not permitted for these special events, but please call (502) 368-5865 with specific inquiries. Cameras with detachable lenses are not permitted at any time during special events.

Are there elevators onsite?
Yes. An elevator is located in the tunnel by the concession stand for access to the pavilion at the top of our seating sections. For access to the Community Room inside the amphitheater building, an elevator and steps are located to the right of the office lobby.

Can I leave the facility and re-enter?
There is no re-entry during ticketed events.

What if my child needs a diaper change?
Iroquois Amphitheater is pleased to provide family restrooms in the tunnel area. One family restroom is located in each side of the tunnel. All tunnel restrooms have diaper changing stations.

What happens if the guy/gal next to me is, well, behaving like a jerk?
The following behavior and activities are grounds for eviction from Iroquois Amphitheater:
● Public drunkenness
● Use of illegal substances or drugs
● Possession of illegal or unauthorized items inside Iroquois Amphitheater
● Use of profanity, unacceptable language or gestures of any type
● Unacceptable or indecent dress
● Failure to obey or follow Iroquois Amphitheater smoking policy
● Entering/attempting to enter restricted areas
● Participating in a fight
● Verbally abusing, threatening or intimidating other guests or facility employees
● Throwing objects or projectiles

I need a place to stay for the night. Any recommendations?
Accommodation listings are available at gotolouisville.com.

What if I am separated from my child?
Lost children will be taken to the Iroquois Amphitheater Office.

I lost my keys/wallet/cell phone? Who do I contact to see if they’ve been turned in?
Iroquois Amphitheater provides lost and found services for patrons. Items are turned in to the office and can be claimed during business hours. Call (502) 368-5865 for further information. Items will be disposed of if not claimed within one month.

How much is parking at the Amphitheater?
Premium parking in the amphitheater lot and Rundill Road South is $5 per car during ticketed events. Free parking is available elsewhere in the park, and at DeSales high school for most (but not all) events. Parking is free at non-ticketed events.

What if I want to have a picnic prior to a performance?
Picnic areas are available throughout Iroquois Park.

Is public transportation available to the Amphitheater?
TARC provides bus service to the parking lot of Iroquois Amphitheater. Please see their schedules at ridetarc.org.

Can I bring my pets?
No pets or animals are allowed in Iroquois Amphitheater other than service animals such as seeing-eye pets under leash control of their owner.

Are there smoking areas at the Amphitheater?
In keeping with the City of Louisville ordinance prohibiting smoking in public places, Iroquois Amphitheater is a smoke-free building. Smoking will only be allowed in designated areas at least fifty (50) feet outside Iroquois Amphitheater gates where smoking urns are placed.

Are kids required to buy tickets?
A ticket is required for all guests, except for infants 12 months of age or younger who will be held on a lap for the entire event.

I’ve lost my tickets, or they’ve been stolen? Can I still come to the show?
Lost tickets will not be replaced by Iroquois Amphitheater. (without proof of purchase and seat location). If tickets are stolen, guests should provide proof of purchase and a police report to the Iroquois Amphitheater Box Office. New tickets will be printed.

Am I allowed to resell tickets?
The resale of tickets for any event at Iroquois Amphitheater is strictly prohibited.